We try our best to deliver right across Australia, however, on occasion we have delivery restrictions in some regional areas such as Northern Queensland. In some cases we might need to charge extra for shipping and will get in touch with you as soon as possible with further instructions.

When delivery issues occur, we will contact you immediately with options if available. 

Pet Goodies take no responsibility for Items lost in transit where the courier has confirmed delivery, however if the courier admit to having lost your item in transit, we will happily refund or replace. 

RETURNS 

Pet Goodies will happily refund or replace any Item that has arrived damaged within a reasonable time frame (3-5 days from receipt of delivery). If your item has arrived damaged, please provide a description of the issue/ damage along with a photo/s, short video for proof to info@petgoodies.com.au so that we can pass it on for review with the manufacturer/ supplier/ claim team. 

Pet Goodies understand that sometimes things just don't look or fit as good in your home or office as you first imagined. In the case of change of mind our supplier will charge a restock, courier pick up fee, we will then refund you the difference or exchange your item at your request with any remaining payment to be arranged prior to re-delivery/ refund. If you would like to arrange return of  your Item, please contact us at - info@petgoodies.com.au within 7 days of receipt of delivery. 

DELIVERY & EXCLUSIONS 

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.

AUSTRALIA POST

 Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

When your order is dispatched, you will be given a consignment number. 
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities,  or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and  country locations	3-4 days
	Between country locations	4-5 days

Sending parcels to other states

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitanareas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick 
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team at - info@petgoodies.com.au

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.